ACCOMMODATION

The COVID-19 protocol that we have put in place at Destiny Inn Lodge property is for the safety and reassurance of staff and guests. This protocol is outlined below, followed by the business & essential services hotel and quarantine hotel protocols.

The COVID-19 protocol includes but is not limited to:

Screening of guests on arrival has become necessary in accordance with the national state of disaster pronounced by President Cyril Ramaphosa on 15 March 2020. Therefore, in order to prevent an infected person from checking into the hotel guests will be required to:

•    complete and sign a questionnaire
•    allow their temperature to be scanned with a thermal scanner

If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitise their hands and proceed to check-in.

If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or they have symptoms of the virus they will be disallowed to check-in and will be referred to a medical facility.

Educating staff (ongoing) on what the virus is; where the disease outbreak began; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces.

Staff hand sanitisers (alcohol based) have been rolled out in back of house areas (such as kitchen, office, laundry, staff restaurant and bathrooms) as well as front of house guest areas (such as reception desk, dining room, conference room and meeting room).

Guest hand sanitisers (alcohol based) are placed in easy reach of guests in public areas of the hotel with a notice encouraging regular use.

Personal hygiene is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded or the crook of the elbow), and avoiding touching one’s face;

Regular routine cleaning of public areas such as restrooms, breakfast rooms,  table tops, counters, hand rails, door knobs, back office surfaces and front desk surfaces are wiped down on a regular routine throughout the day, with a polycide chemical (a disinfectant cleaner) that kills most viruses;

Sanitisers for security officers at our hotel entrances have also been issued to ensure hygiene for themselves as well as all our arriving guests.

Protective wear such as protective gloves, aprons and face masks are issued to housekeeping and public area Guest Service Attendants when on duty and cleaning equipment with a polycide chemical (disinfectant cleaner) between guest and rest rooms.

Avoiding close contact with anyone who is coughing, sneezing and feverish.  Anyone showing symptoms of respiratory illness to be reported to the hotel’s general manager for further action to take place, such as contacting the NICD hotline.

Breakfast serving standards have been reviewed to replace the sit down with serving to the guest room.

While no one can predict the path of this virus, we are continuously monitoring developments and doing all we can to reduce the risk of potential contamination or spread of disease. We thank you for choosing to stay at a Destiny Inn Lodge  and look forward to delivering on our service excellence promise.